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What should an IT managed service partner provide?

bluegrass group

What should an IT managed service partner provide?

With so many providers available to you, choosing an external, IT managed service partner for your IT support can be an overwhelming task.

As well as possessing the technical ability and offering a full-service provision, which should be a given, we recommend you select a provider that also provides the following:

Fixed price

IT support providers are often the masters of hidden costs. To avoid extra and often unexpected costs it is essential that you choose an IT managed service partner that gives you all the support you need for a fixed price per user. It’s also worth noting here, that some providers charge per device rather than per user. This charging model can work out expensive if your employees have access to more than one device.  Check the small print.

Warranty on all software and hardware

Your IT managed service partner should provide a warranty for all new software or hardware. If it goes wrong or doesn’t fit your needs, you need to be sure that you won’t be expected to pick up the bill to fix it.

Only ever pay once

Unbelievably there are some IT support providers in the market who charge multiple times for “fixing” the same problem several times over. If the issue wasn’t resolved the first time, it is the responsibility of your IT managed service partner to keep at it until they fix the problem without continually charging you.

Ethical approach

Your IT managed service partner should become an integral part of your business, working alongside you to support and help you realise your business objectives. This scenario can only truly happen if your provider displays honesty, integrity, and trustworthiness. You want an IT support provider that becomes your partner rather than your provider and is with you for the long haul.

We are proud to confirm that we offer all of the above. If you would like to find out more about our IT managed service, please call us on 01392 207194.

 



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