
IT Managed Services
When looking for a new IT managed services provider, one of the first areas you should enquire about is the provider’s service level agreements (SLAs). There are many benefits of SLAs in IT support.
IT support providers commonly set SLAs for the response and resolution times of support tickets. We believe SLAs are the bedrock of excellent service.
Achieving our service levels is important for driving quality standards higher. We don’t pay lip service to our SLAs and always aim to exceed them wherever possible. All of our actual service levels are open to annual audit and scrutiny by the external ISO auditor.
We provide all our support clients with a live dashboard which gives them access to see our response and resolution times for each ticket so they can easily track our performance against agreed SLAs.
If are seeking a new IT support provider and would like to find out more about our IT managed service offering, please contact us on 01392 207194.
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If you want to speak to someone today, give our team a call on 01392 796 779. We'd be delighted to help.