There’s no denying that technology plays a critical role in the success of any business in today’s world. Whether it’s driving efficiency through your operations, supporting your customer service or even attracting the right talent externally. Technology can impact every aspect of your organisation.
This is why it’s important to get your IT support right. Many business owners question the best way to do this. Do they hire staff in house or do they outsource it to an IT Partner. In fact, we have clients who do a mix of both.
If you’re wondering if outsourcing some or all of your IT to an IT partner is the right decision for your business, here’s what our clients tell us are the key benefits of doing so:
1. Predictable costs
When businesses experience variable outgoings, it can make it hard to forecast and plan ahead. With an in house IT model, you’ll experience unexpected costs month by month such as over time costs. Using an outsourced IT Partner means you pay a fixed amount per user per month. This fixed amount only changes when you add or remove new staff or third party services. The support is a predictable and affordable monthly fee, not a large outlay such as a salary or multiple salaries.
2. Reduced resource costs
Hiring and managing in house staff is expensive, it’s not just their salary you pay for it’s all the peripheral benefits too. This combined with the toughest recruitment market most of us have experienced in many years, means companies are having to pay more for staff than ever before. This is especially true in the technology sector. Technology roles secured the top salary increases during 2021 in the UK, according to research released by Hays. By using an outsourced IT team, you don’t have to worry about any of the recruitment costs or on going staff costs associated with an in house team.
3. Increased skills, experience and qualifications
Technology changes at a rapid rate. It can be expensive to keep in house staff trained across multiple applications, software and hardware. By using an outsourced provider you benefit from the skills and experience of a larger team who will offer advice across a wider range of solutions. Part of the role of an IT company is to keep up to date on the latest innovative solutions out on the market. They will then assess their suitability for your business and offer recommendations. Something which can be time consuming for in house staff.
4. Faster implementation of new technologies
By using a team of outsourced experts, projects can start straight away and will receive dedicated resource. This means your business can adopt new technologies ahead of competitors.
5. Concentrate on your strengths
By moving the burden of technology issues to an IT provider, you get precious time back which can be spent on doing what you do best; growing your business. Even with an in house IT Manager, you’ll be a lot more involved in the day to day running of your IT than if you were making use of an IT Partner.
6. Increased protection
By working with an IT partner, you avoid the risk of losing IT support during times of sickness and general absence that in house staff take. Smaller businesses who have one or just a few in house IT staff can really suffer when absences take place. The other benefit of working with an IT company is by adding hours to an in house team. So if your in house team clock off at 5pm, but your staff need support in the evenings, an outsourced team can be an extension to your in house team to cover these hours.
The other huge benefit in terms of protection for your business from an outsourced resource is cyber protection. IT providers dedicate time to understanding the latest cyber threats impacting businesses right now and have up to date solutions to combat these. They have greater knowledge of the cyber security scene generally and can advise on cost effective and easy to implement solutions to keep your business safe.
No matter how your business is set up, an outsourced IT team can help reduce the stress around technology, reduce outgoings and staff costs and better protect your business.
If these benefits sound good to you, we’d love to talk you through our flexible IT support packages. Give our team a call on 01392 796 779 or email us today.