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Support Request

Support Request etc.

SUPPORT REQUEST PRIORITY DESCRIPTIONS

Priority 1: Major Business Impact

A fault that critically impairs the business and has no workaround solution.

For example, if your server has gone offline this would be a Priority 1.

PRIORITY 2: SIGNIFICANT BUSINESS IMPACT

A fault that seriously impairs the business and has no workaround solution. However, the business or user can continue in a restricted mode

PRIORITY 3: MODERATE BUSINESS IMPACT

An intermittent hardware/software problem. The business/user is still able to perform key tasks. A new user request would be classified as a Priority 3

The user can use another device as a temporary measure.

PRIORITY 4: INCONVENIENT BUSINESS IMPACT

A fault for which there is no direct impact on business operations & the problem usually impacts a single user, or is required for the orderly maintenance of the network or client administration.

PRIORITY 5: NEW SERVICE OR PROJECT REQUEST

A request for a new service, device and software etc.

REQUEST A CALL BACK

Complete the form and one of our team will be in touch.

Or view our calendar and book a call when it suits you.Book Date

If you want to speak to someone today, give our team a call on 01392 796 779. We'd be delighted to help.

Find out more about our IT support packages

To speak to us today simply call 01392 796 779
or complete the form below