Managed IT Support Services
We know that it’s highly unlikely that your business operates within the confines of traditional office hours which is why our IT support service is available to you at any time, any day of the week.
Our experienced engineers man our helpdesk to guarantee you receive expert support whenever you need it. Even if that’s 3am on a Sunday morning.
At Bluegrass, we become your IT partner, not just your IT support provider. Our support team deliver efficient, bespoke technical assistance, whenever you need it, wherever you are. We use IT to help you reach your business goals.
OUR MANAGED IT SUPPORT PLANS
COMPARE OUR SUPPORT PACKAGES BELOW TO FIND THE LEVEL OF IT SUPPORT THAT SUITS YOU.
Remote
STANDARD
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Guaranteed Response Times
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Vendor management
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Unlimited Remote Support
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Unlimited Remote Support
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Home user Support
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Microsoft Application support & updates
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24/7/365 Infrastructure Monitoring
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Security Protection package
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Daily backup Monitoring
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Popular
PREMIUM
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- Guaranteed Response Times
- Defined Resolution Times
- Unlimited Remote Support
- Unlimited Onsite Support
- Home User Support
- Microsoft Application Support & Updates
- 24/7/365 Infrastructure Monitoring
- Server Crash Recovery
- Security Protection Package
- Ransomware Remediation
- Phishing Attack remediation
- Daily Backup Monitoring
UNLIMITED
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- All Services in PREMIUM package plus
- Unlimited After Hours Support
- Unlimited Weekend Support
- Scheduled Onsite Support
- Budget Preparation
- IT Strategy Preparation
- Disaster recovery Plan
- Simulated Mock Disaster RecoveryTest
AWARD WINNING
OUR SUPPORT SERVICE LEVELS SPEAK FOR THEMSELVES
97%
Client Satisfaction Rating
98%
Resolution SLA Achieved
99%
Critical Resolution SLA Achieved
100%
Response SLA Achieved
STILL CAN’T FIND WHAT YOU’RE LOOKING FOR?
Get in touch for a tailor-made IT support package perfect for your business.
Finding a new IT support provider for your business can be a bit like dating. You’ll definitely meet some unusual people, before you find your perfect match. And just as when you’re dating, it’s likely that you’ll find yourself asking a lot of questions.
Here are what we believe to be the five most important questions you can ask an IT company to learn more about them.
