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Managed IT Support Services

IT SUPPORT HOWEVER YOU NEED IT

We know that it’s highly unlikely that your business operates within the confines of traditional office hours which is why our IT support service is available to you at any time, any day of the week.

Our experienced engineers man our helpdesk to guarantee you receive expert support whenever you need it. Even if that’s 3am on a Sunday morning.

At Bluegrass, we become your IT partner, not just your IT support provider. Our support team deliver efficient, bespoke technical assistance, whenever you need it, wherever you are. We use IT to help you reach your business goals 

OUR MANAGED IT SUPPORT PLANS

COMPARE OUR SUPPORT PACKAGES BELOW TO FIND THE LEVEL OF IT SUPPORT THAT SUITS YOU.

Remote

STANDARD

    • Guaranteed Response Times
    • Vendor management
    • Unlimited Remote Support
    • Unlimited Remote Support
    • Home user Support
    • Microsoft Application support & updates
    • 24/7/365 Infrastructure Monitoring
    • Security Protection package
    • Daily backup Monitoring

Popular

PREMIUM

    • Guaranteed Response Times
    • Defined Resolution Times
    • Unlimited Remote Support
    • Unlimited Onsite Support
    • Home User Support
    • Microsoft Application Support & Updates
    • 24/7/365 Infrastructure Monitoring
    • Server Crash Recovery
    • Security Protection Package
    • Ransomware Remediation
    • Phishing Attack remediation
    • Daily Backup Monitoring

UNLIMITED

    • All Services in PREMIUM package plus
    • Unlimited After Hours Support
    • Unlimited Weekend Support
    • Scheduled Onsite Support
    • Budget Preparation
    • IT Strategy Preparation
    • Disaster recovery Plan
    • Simulated Mock Disaster RecoveryTest

AWARD WINNING

OUR SUPPORT SERVICE LEVELS SPEAK FOR THEMSELVES

97%

Client Satisfaction Rating

98%

Resolution SLA Achieved

99%

Critical Resolution SLA Achieved

100%

Response SLA Achieved

CLIENTS WE ALREADY HELP WITH OUR IT SERVICES

STILL CAN’T FIND WHAT YOU’RE LOOKING FOR?

Get in touch for a tailor-made IT support package perfect for your business.

Finding a new IT support provider for your business can be a bit like dating. You’ll definitely meet some unusual people, before you find your perfect match. And just as when you’re dating, it’s likely that you’ll find yourself asking a lot of questions.

Here are what we believe to be the five most important questions you can ask an IT company to learn more about them.

REQUEST A CALL BACK

Complete the form and one of our team will be in touch.

Or view our calendar and book a call when it suits you.Book Date

If you want to speak to someone today, give our team a call on 01392 796 779. We'd be delighted to help.

Find out more about our IT support packages

To speak to us today simply call 01392 796 779
or complete the form below