Managed Services Support

Our IT support is available whenever you need it

We know that it’s highly unlikely that your business operates within the confines of traditional office hours which is why our IT support service is available to you at any time, any day of the week.

Our engineers man our helpdesk to guarantee you service level continuity.

Our Support Plans

Compare our support packages below
to find the level of support that suits you.

Standard

  • Guaranteed Response Times
  • Vendor management
  • Unlimited Remote Support
  • Unlimited Remote Support
  • Home user Support
  • Microsoft Application support & updates
  • 24/7/365 Infrastructure Monitoring
  • Security Protection package
  • Daily backup Monitoring
Remote

Premium

  • Guaranteed Response Times
  • Defined Resolution Times
  • Unlimited Remote Support
  • Unlimited Onsite Support
  • Home User Support
  • Microsoft Application Support & Updates
  • 24/7/365 Infrastructure Monitoring
  • Server Crash Recovery
  • Security Protection Package
  • Ransomware Remediation
  • Phishing Attack remediation
  • Daily Backup Monitoring
Popular

Unlimited

  • All Services in PREMIUM package plus
  • Unlimited After Hours Support
  • Unlimited Weekend Support
  • Scheduled Onsite Support
  • Budget Preparation
  • IT Strategy Preparation
  • Disaster recovery Plan
  • Simulated Mock Disaster RecoveryTest

Our SUPPORT Service Levels speak for themselves

97%

Client Satisfaction Rating

98%

Resolution SLA Achieved

99%

Critical Resolution SLA Achieved

100%

Response SLA Achieved

Award Winning

Still can’t find what you’re looking for?

Get in touch for a tailor-made support package perfect for your business.

We are always by your side.

Finding a new IT support company for your business can be a bit like dating. You’ll definitely meet some unusual people, before you find your perfect match. And just as when you’re dating, it’s likely that you’ll find yourself asking a lot of questions.

Here are what we believe to be the five most important questions you can ask an IT company to learn more about them.

 

hear from our clients

Don’t just take our word for it, read our testimonials below to see what our clients are saying about us.

"The Bluegrass team have been fantastic helping us get set up remotely in a matter of days. They also proactively keep in touch, offering us support on how to manage our new remote workforce."
Anita Turner
Director
Chartered Developments
"Bluegrass have been with us every step of the way. By recommending the latest solutions and transforming our business to stay ahead of competition."
Ivor Bull
Director
Cardens Estate Agents
"We’ve relied on Bluegrass for 2 years now, their 24/7 support was a real attraction as it meant we never had to worry about extra charges for the expertise out of hours."
Holly Paul
Practice Manager
Beviss & Beckingsale Solicitors
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