Out of hours IT support is becoming a necessity as more and more businesses operate outside of the traditional 9-5. Whatever business you’re in you rely on your IT infrastructure so if there’s a problem outside of regular business hours, you need it dealt with even if it’s Christmas Day!
Understanding the pressures of modern business, we decided several years ago to introduce 24/7 IT support as standard for all our managed service clients.
Our out of hours IT support will give you the peace of mind that whenever you have an IT issue, we’ll jump on it. And, as it’s not charged as an extra service, you won’t need to worry about an expensive bill or the financial impact of leaving the problem unresolved until the next working day.
Our out of hours IT support includes:
24/7 support desk available 365 days a year
Support for all users, including remote workers
A qualified Bluegrass engineer assigned to your support ticket
Usual service level response and resolution times, regardless of the time of day, or day of the week
Many other IT support providers charge extra for out of hours support. Our 24/7 support is included as standard within our competitively priced monthly support fee so there are no additional charges, hidden costs nor restrictions on how often you can use the service.
As a managed service client, you’ll also benefit from proactive support that will fix issues before they become problems and an annual review of your IT infrastructure and strategy. And, as we charge per user not per device, you’ll find our monthly support fee highly attractive compared to the competition.
To enjoy all these benefits and make sure your business IT is covered 24/7, give us a call on 01392 207194.