

If you’re thinking of outsourcing your IT you may have come across the term ‘IT Managed Services’. If you’re unfamiliar with this phrase and what it means, read on.
An IT managed services provider takes on the responsibility of managing and maintaining the IT systems within a business.
The traditional outsourced IT support approach typically relied on the user reporting a problem, which was then fixed by the IT support provider. An IT managed services contract breaks the mould of this ‘break-fix’ approach.
Rather than being purely reactive an IT managed services provider focuses on the prevention of IT issues before they disrupt business. A core element of the service focuses on proactive management, enabling potential IT issues to be identified and fixed before they become an issue for a business.
The IT managed services provider takes on responsibility for 24-hour monitoring, managing and problem resolution for the IT systems within a business.
The key benefits your business will experience from an IT managed services arrangement include:
Our IT managed services offering, BlueCare, provides proactive monitoring and support, 24/7 out-of-hours IT support (available 365 days a year) as well as strategic IT support. You pay a single fixed price per user for access to all the benefits within our BlueCare package. There are no hidden extras.
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