Customers today have more choice than ever before when it comes to supplier options, which means they have huge buying power. So it’s vital that your business communications are performing at their best in order to capture your potential customers first time around. Otherwise, your competitors will win out.
You should be answering your sales line within 2/3 rings, you should provide multiple ways for your customers to reach you; phone, email, Live chat, social media to name a few.
Your whole communications experience and customer journey should be slick, convenient and always on.
How do you ensure this within your business? It comes down to employee enablement and the right technology.
Cloud telephony can offer all of this at a fraction of the cost of an on premise system.
Here’s the main reasons we think a cloud telephony system can improve your client experience:
Available and Consistent
With a cloud based telephony system, when your employees dial out, your office number will be displayed no matter where your employees are based; home, office or even the local coffee shop. This supports a remote workforce and also continues a credible relationship with your customers. Even if you move out of the area, you can still keep your existing number too. Making it easy for your customers to stay in touch.
Cloud telephony systems offer far greater flexibility than an on premise platform. They run straight off your existing internet connection (if you don’t have one already in place, this can easily be installed). You can add as many phones as you need to the system and divert certain numbers to different locations when required. For example if you’re heading home but want to remain available on your office line, simply divert it to your mobile so you never miss a call.
With no hefty line rental charges and greatly reduced call costs, you’ll start saving money straight away with cloud telephony. Combine this with the savings you’ll make on on-premise phone maintenance and replacements, you’ll wonder why you didn’t move to a system like this sooner. These savings can then be invested into new ways to improve your employee and client experiences.
From 1 to 1000 users, you’ll never outgrow your cloud telephony system. It grows as your business grows, meaning you only pay for what you use. No matter how many office locations you add, your cloud telephony system simply adapts, without the need for investing in costly hardware at each site. This means you can add users when demand spikes, without the worry of set up time and additional costs.
Unlike a physical phone which ages, your cloud phone system will never need replacing. You’ll automatically receive updates meaning you’ll always have access to the latest features and upgrades without extra charges.
Perhaps your current system is missing out on the latest features that customers expect from you when they pick up the phone? With a cloud telephony system, you benefit from a wealth of features. Mobile pairing, call groups, call recording, call management, call queuing, call monitoring to name just a few. This means you’ll have access to an array of tools that can improve your customer journey, such as staff training from your call recording analysis.
As your cloud telephony system will be managed and supported by your IT partner, you can get on with what you do best and run your business, knowing that any issues or upgrades will all be handled efficiently by your IT partner.
If you think your business communications need reviewing give our team a call on 01392 796 779 or email us for more information.
To learn more download our Cloud Telephony Brochure now.