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Cloud Telephony to improve your customer service – 6 benefits

Cloud Telephony to improve your customer service – 6 benefits

Your whole communications experience and customer journey should be slick, convenient and always on.

How do you ensure this within your business? It comes down to employee enablement and the right technology and here’s how Cloud Telephony can help you with 6 benefits:

Available and Consistent

When your employees dial out, your office number will be displayed no matter where your employees are based; home, office or even the local coffee shop. This supports a remote workforce and also continues a credible relationship with your customers. Even if you move out of the area, you can still keep your existing number too.

Flexible

You can add as many phones as you need to the system and divert certain numbers to different locations when required.

Cost effective

With no hefty line rental charges and greatly reduced call costs, you’ll start saving money straight away with cloud telephony. Combine this with the savings you’ll make on on-premise phone maintenance and replacements, you’ll wonder why you didn’t move to a system like this sooner. These savings can then be invested into new ways to improve your employee and client experiences.

Scalable

From 1 to 1000 users, you’ll never outgrow your cloud telephony system. It grows as your business grows, meaning you only pay for what you use. No matter how many office locations you add, your cloud telephony system simply adapts, without the need for investing in costly hardware at each site. This means you can add users when demand spikes, without the worry of set up time and additional costs.

Future proof

Unlike a physical phone which ages, your cloud phone system will never need replacing. You’ll automatically receive updates meaning you’ll always have access to the latest features and upgrades without extra charges.

Feature rich

With a cloud telephony system, you benefit from a wealth of features. Mobile pairing, call groups, call recording, call management, call queuing, call monitoring to name just a few. This means you’ll have access to an array of tools that can improve your customer journey, such as staff training from your call recording analysis.

If you’d like advice on a cloud telephony solution get in touch on 01392 796 779, we’d love to help.



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