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Many providers of IT managed services offer proactive IT monitoring as part of their IT support package. The type and level of monitoring can vary between suppliers.
We provide proactive IT monitoring as part of our BlueCare support package. We proactively monitor our client’s servers, individual PCs and managed devices 24 hours a day, seven days a week, 365 days a year.
Our monitoring system continuously runs 70,000 individual checks and alerts us when action needs to be taken.
Examples of proactive IT monitoring alerts include:
When a server is offline
When a particular service has stopped, for example print spooling
When disk space is reaching a level that requires investigation or is critical
Heat in a server
When software patches need to be applied
Where a user has disabled antivirus
Proactive monitoring enables us to fix issues before they become problems for our clients.
Benefits of proactive IT monitoring
Fixing issues before they start to cause problems prevents IT downtime and the resulting lost productivity.
Identifying and fixing issues early makes IT systems more robust and efficient.
We also use trend analysis across our client’s IT networks to identify best practice and implement this across all our client’s networks for the benefit of every client.
If problems go unchecked until they turn into a crisis, the resulting failure or breakdown can be expensive to rectify. Unpredictable, reactive IT expenses are hard to budget for and unnecessary if IT systems are being actively checked and maintained.
Peace of mind
Knowing that the health of your network and overall IT system is monitored and maintained will give you peace of mind that your IT system is in peak performance and less likely to incur downtime.
If you’d like to find out more about our proactive IT monitoring and our IT fully managed services package please get in touch. You can email us or call us on 01392 207194.