Benefits of moving your business to a Cloud Telephony system

Happy helpdesk operator consulting clients online

Cloud adoption is growing at a faster rate than ever before, accelerated following the recent Covid-19 lockdown, and businesses of all sizes are hugely benefiting from this adoption. From improvements to your customer journey, to better engaged staff, right through to costs savings on office space and in-house hardware.

Cloud Telephony is just another way in which your business can benefit from migrating to the cloud and we’ve outlined the top 3 benefits below:

It will save you money

Traditional PBX systems are expensive. They require maintenance, they quickly become outdated and they take up valuable space in your office.

A cloud-based phone system is much more cost effective than a traditional landline as it runs across your already installed internet connection, saving you cost on your line rental. You can move away from making large upfront investments on bulky hardware, to enjoying a simple and predictable monthly cost per user per month. Allowing you to scale as your business grows, only paying for the services you need now.

Whether you have 1 user or 1000, a hosted telephony system from Bluegrass will give you the professionalism and capability of a fully featured traditional phone system from as little as £8 per user per month.

If like many businesses, you’re reaping the benefits of having a full or part remote workforce, a cloud-based phone system or VoIP (Voice over Internet Protocol) is perfect for this set up, as home workers can be connected across the cloud, anywhere across the world, saving you the hassle of installing expensive phone systems with their homes.

 

Your productivity will increase

Moving to a cloud based phone system is quick to set up and really easy to install and integrate with all of your business systems, such as your CRM. It will handle all of your inbound and outbound calls and will ensure your customers can always reach you, no matter where you are.

With a wealth of features at your fingertips, you’ll experience productivity and performance improvements instantly.

Never miss a call with the ability to pair your office phone to any mobile device, meaning you can even sync office numbers to employees’ own devices for a seamless call experience, no matter where they’re located. This means you can keep your already recognised local phone number too. With unified voicemail you can pick up messages anytime, anywhere and from any device.

You can set up call queuing to ensure you never lose a customer when you’ve got them on hold.

VoIP systems also have some fantastic features for managing your internal teams with ease. Such as call monitoring and call recording. Employees can even enjoy the ease of a ‘click to dial feature’ straight from their computer.

With ease of deployment and feature rich capabilities, businesses quickly experience an increased ROI when embracing Cloud telephony compared with their traditional PBX.

It’s more reliable than a traditional phone system

Good communication is fundamental to your business’ success. Whether that’s between you and your clients or internally between colleagues. Missed calls cost you time and money. Traditional PBX systems have never been perfect, and SMEs have found them clunky, expensive and lacking flexibility in recent times.

With more and more businesses now operating a remote working model, phone systems are coming under increased pressure to perform.

By deploying a cloud-based phone system that runs over the internet, you’re always available anytime, anywhere and on any mobile device. Even should your connectivity go down, calls can be set up to transfer straight to your mobile. Meaning even the worst of incidents such as floods or fires can’t stop you getting that all-important call.

The majority of VoIP systems are split across multiple servers too, so even should one server go down, one of the others immediately takes over. Here at Bluegrass, our Cloud Telephony solution is split across seven different locations, giving you complete peace of mind when it comes to disaster recovery.

Reduces costs and increased features, really, what’s not to love?

If you’re ready to make the move to Cloud Telephony now or you want to find out more, give us a call today on 01392 796 779 or email us.

We also offer a range of robust and reliable internet connectivity solutions to keep your VoIP and other cloud applications up and running smoothly, get in touch to find out more.