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About Us

LEARN MORE ABOUT US

Your TRUSTED IT provider

Bluegrass was born out of frustration with the IT support industry. Having been client-side and experienced the shortcomings in the IT support industry, we wanted to break the mould and offer something different.

Recognising the flaws in the traditional break-fix model of IT support we opted for an alternative approach. Our Exeter based IT support is more proactive than reactive and rather than charge for out-of-hours support we include it as standard.

As your IT partner, you can trust that we’ll be there to help whenever you need it, giving you the reassurance and IT infrastructure you need to run your business efficiently. Whether that’s with day to day IT support, cloud solutions, cyber security, internet connectivity, telephony solutions or disaster recovery and backup.

We aim to help your business succeed through technology, whether that’s as your complete IT support Partner or to support your in house IT team. We also support many small and medium sized businesses with one off IT projects through our professional consultancy service.

Whatever your IT needs, we’ve got a flexible and affordable IT support package that’s right for you.

OUR TEAM

Our Exeter based team of highly skilled individuals are influential to the success of Bluegrass. It is their passion for exceptional IT service and support that enables our South West based clients to get on with what they do best. Our engineers are committed to continuous development, regularly increasing their levels of qualifications, giving our clients complete peace of mind that their IT is in the best hands.

 Our management team have a wealth of experience that helps keep us focused on delivering solutions to meet our client’s business needs. 

Together we deliver a complete technology service and support package that’s both flexible and affordable to meet today’s ever changing IT landscape.

David-Thomas

DAVID THOMAS

GROUP MANAGING DIRECTOR
bluegrass

HILARY THOMAS

GROUP FINANCE DIRECTOR
bluegrass

CHRIS THOMAS

COMPUTER SERVICES MD
Bluegrass Team Exeter

RICHARD MUGFORD

HEAD OF PROFESSIONAL SERVICES
Ryan Smith

RYAN SMITH

HEAD OF SALES
Sarah Bailey

SARAH BAILEY

HEAD OF MARKETING
Ryan Berryman

RYAN BERRYMAN

HEAD OF SERVICE
Kate Cook

KATE COOK

MANAGEMENT ACCOUNTANT

ANDY THOMAS

OPERATIONS MANAGER

Company Values

Core values are the fundamental beliefs of a person or organisation. We use these guiding principles to dictate our behaviour and help us understand the difference between right and wrong. They also help us to determine if we are on the right path and fulfilling our goals by creating an unwavering guide.

Our Values

Our values have been developed by everyone in the business and they focus on Behaviour, Loyalty, Unity, Engagement, Growth, Respect, Aspirational, Social and Supportive.

In case you’ve not spotted it the first letter from each of the values spells Bluegrass!

Our Mission

We are dedicated to enabling our employees to inspire South West businesses to get the most out of their IT so that, together, we can help those businesses achieve success.

Our Vision

Our vision is very simple!  Even though technology sometimes has a mind of its own and can go wrong for no apparent reason we strive to provide problem free computing for every client.

Our Partners

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We are an IT Support Provider with a passion for service.

From the day we started Bluegrass Computer Services, we wanted exceptional service and quality to form the basis of our offering alongside an honest and ethical attitude.

We’ve designed the business from the client up and provided IT solutions that meet client needs.

WHY US?

Open and Honest

We want to make a positive difference to your business.

We’re also not afraid to acknowledge when we very occasionally get something wrong and most importantly learn from it and fix it.

CLIENTS

SINCE 2007

Back in 2007 when we started several businesses believed in our vision and took a leap of faith to move their support to Bluegrass.  We still have many of those clients still with us.

ARRANGE A CALL BACK

If you have an IT challenge, concern or need technical advice, please give us a call and we’ll be delighted to help.

Please complete the form and one of our team will be in touch.

Arrange a call back or book in our calendar - Book Date

Find out more about our IT support packages

To speak to us today simply call 01392 796 779
or complete the form below