Bluegrass was born out of frustration with the IT support industry. Having been client-side and experienced the shortcomings in the IT support industry, we wanted to break the mould and offer something different.
Recognising the flaws in the traditional break-fix model of IT support we opted for an alternative approach. Our IT managed service is more proactive than reactive and rather than charge for out-of-hours support we include it as standard.
As your IT partner, you can trust that we’ll be there to help whenever you need it.
We aim to help your business succeed through technology, whether that’s as your managed support provider or delivering an IT project or advice.
We have a team of over 20 staff all of whom are highly valued and influential to the success of Bluegrass. Our management team have a wealth of experience that helps keep us focused on delivering solutions to meet our client’s business needs.
Core values are the fundamental beliefs of a person or organisation. We use these guiding principles to dictate our behaviour and help us understand the difference between right and wrong. They also help us to determine if we are on the right path and fulfilling our goals by creating an unwavering guide.
Our values have been developed by everyone in the business and they focus on Behaviour, Loyalty, Unity, Engagement, Growth, Respect, Aspirational, Social and Supportive.
In case you’ve not spotted it the first letter from each of the values spells Bluegrass!
We are dedicated to enabling our employees inspire to businesses to get the most out of technology so that, together, we can help those businesses achieve success.
Our vision is very simple! Even though technology sometimes has a mind of its own and can go wrong for no apparent reason we strive to provide problem free computing for every client.
From the day we started Bluegrass Computer Services, we wanted exceptional service and quality to form the basis of our offering alongside an honest and ethical attitude.
We’ve designed the business from the client up and provided solutions that meet client needs.
We want to make a positive difference to your business.
We’re also not afraid to acknowledge when we very occasionally get something wrong and most importantly learn from it and fix it.
Back in 2007 when we started several businesses believed in our vision and took a leap of faith to move their support to Bluegrass. We still have many of those clients still with us.
Get in touch and find out what we can do for you.