Bluegrass Group

About
Bluegrass

Bluegrass was born out of frustration with the IT support industry. Having been client-side and experienced the shortcomings in the IT support industry, we wanted to break the mould and offer something different.

Recognising the flaws in the traditional break-fix model of IT support we opted for an alternative approach. Our IT managed service is more proactive than reactive and rather than charge for out-of-hours support we include it as standard.

As your IT partner, you can trust that we’ll be there to help whenever you need it.

We aim to help your business succeed through technology, whether that’s as your managed support provider or delivering an IT project or advice.

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Your trusted
IT partner

From day one, exceptional service and quality have been the foundation of our offering, and this is our commitment to you. We’re transparent and open with our service levels, which are also subject to annual audit and scrutiny by the external ISO auditor, so we’ve nowhere to hide, and you can trust we will deliver.

Bluegrass
Leadership Team

We have a team of over 30 staff all of whom are highly valued and influential to the success of Bluegrass. Our management team have a wealth of experience that helps keep us focused on delivering solutions to meet our client’s business needs.

David Thomas

Managing Director
Bluegrass Group

Hilary Thomas

Finance Director
Bluegrass Group

Chris Thomas

Managing Director
Bluegrass Computer Services

Dan Grimes

Managing Director
Bluegrass Professional Services

Our
Values

Our strategic values shape the ethics of our business and the service you can expect to receive.

Proactive

To provide proactive and responsive technology services. Our 24/7 delivery model fits your business needs and ensures your business has access to IT support whenever you need it.

Transparent

Build loyalty by providing a transparent and quality service. We’re open with our service levels which gives us no room to hide and means exceptional service has to be a given.

Loyal

Create a positive, flexible environment for employees – investing in our staff engenders positivity and loyalty which reflects back on the service they deliver to our clients.

Empathetic

We put ourselves in your shoes. Having been client-side and experienced the shortcomings in the IT support industry we feel you pain when things go wrong.

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Our
Accreditations & Awards

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ISO 9001

Our accreditation demonstrates that we are continuously evolving our business operation to improve customer experience and satisfaction.

ISO 20000

It’s our industry recognised standard for quality in IT service management and requires us to continuously improve our delivery of IT services to retain our accreditation.

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Microsoft Silver Membership

All of our engineers are Microsoft Certified Professional certificate holders and have achieved accreditation in the relevant disciplines from Microsoft.

Cyber Essentials

Cyber Essentials is a government-led scheme. It has been designed to help organisations address cyber security concerns and guide them on measures to reduce the risk of cyber attack.

We’re certified by QG Management Standards to assist organisations achieve the scheme certification.

Bluegrass IT managed services provider wins pioneer of the year award

EMEA Pioneer of the Year

Bluegrass was awarded ‘EMEA Pioneer of The Year’ by Datto, the world’s leading provider of data backup, recovery and business continuity solutions. The Golden Award recognises a partner that is blazing a new path and was presented to us at DattoCon19 in San Diego.