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A year at Bluegrass, IT managed services provider

bluegrass group

A year at Bluegrass, IT managed services provider

It’s been a busy year for us as an IT managed services and IT provider. We’ve recently finished the end of our financial year and been reflecting on what we’ve achieved over the last 12 months.

Here are our highlights:

  • Added seven new staff members to our growing team
  • Increased turnover by 16%
  • Taken on 473 new users
  • Completed 20,325 reactive tickets
  • Completed 321,037 proactive tickets
  • Achieved a 99.8% response time SLA
  • Achieved a 98.4% resolution time SLA
  • Installed 216 PCs
  • Retained our ISO two accreditations
  • Awarded Microsoft Managed Partner status
  • Launched Cyber Security Awareness Week (CSAW), which attracted:
    • Over 200 delegates
    • 18 speakers
    • Endorsement from business and political leaders

Not wishing to rest on our laurels we already have plans underway to improve the service we deliver to our clients. If you would like to find out more about what we offer as an IT managed services provider, please get in touch. Please call 01392 207194 or email us.



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